Shipping policy

Shipping & Cash on Delivery (COD) Policy

Thank you for choosing nooryy. To give you the most secure and hassle-free shopping experience, we operate on a Cash on Delivery (COD) basis. You only pay for your luxury fragrances and jewelry when they are safely handed over to you.

Below is everything you need to know about how our shipping and delivery process works.

1. Step-by-Step Delivery Process

  • Step 1: Place Your Order

    Submit your shipping address and active phone number at checkout. No credit card or immediate online payment is required.

  • Step 2: Phone/WhatsApp Confirmation (Required)

    To prevent fake orders and ensure accurate delivery, our team will contact you via Phone Call or WhatsApp within 24 hours to confirm your order details and delivery address.

    ⚠️ Important: Orders will not be shipped until they are confirmed over the phone with you.

  • Step 3: Shipping & Fast Delivery

    Once confirmed, your order is securely packaged and handed over to our premium courier partners.

  • Step 4: Receive & Pay

    The delivery agent will bring the package to your doorstep. You pay the exact order amount in Cash directly to the delivery agent.

2. Delivery Times & Shipping Rates

We ship to all cities across Morocco.

Destination Delivery Time Shipping Cost
Major Cities (Casablanca, Rabat, Marrakech, Agadir, Tangier, etc.) 1 – 2 Business Days 35 DH
Other Cities & Regions 2 – 4 Business Days 35 DH

🌟 Free Shipping Promotion: We offer FREE Shipping on all orders over 100 DH. If your order total is 100 DH or more, the delivery cost is completely on us!

3. Delivery Attempts & Guidelines

  • Our courier partners will contact you via phone before arriving at your location to ensure you are available to receive the package.

  • If you are unavailable during the first delivery attempt, the courier will coordinate with you for a second or third attempt.

  • If we are unable to reach you after multiple attempts over 3 days, the order will automatically be cancelled and returned to our warehouse.

4. Inspecting Your Package & Damages

We take immense pride in packaging our delicate perfume bottles and jewelry to withstand transit.

  • Damaged Items: If your package arrived damaged (e.g., a broken or leaking perfume bottle), please notify the delivery agent immediately or contact our customer support within 24 hours at [Your Support Email] with a photo of the item so we can arrange a free replacement for you.

  • Change of Mind: For hygiene and safety reasons regarding cosmetics (perfumes) and jewelry, items cannot be returned or refunded once the original sealed packaging has been opened.

5. Need Help?

If you have any questions about your delivery status or want to change your delivery time, feel free to contact us:

  • WhatsApp / Support Phone: 0755066227

  • Instagram: @nooryy__0